AquaWin Casino Privacy Policy

This Privacy Policy explains how AquaWin collects, uses, stores, and protects personal information when you create an account, play games, place bets, or use our site and services in Canada. We respect your privacy and aim to be clear about the data we process and the choices available to you.

Types of Data We Collect

Personal data

When you register or verify your account we collect personal details such as your full name, date of birth, address, email, phone number, government ID for KYC, and payment information needed to process deposits and withdrawals. We also collect data you provide when contacting support.

Technical data

We collect information about your device and connection, including IP address, device identifiers, browser type, operating system, language settings, and log data. We use this data for security, session management, and to ensure the site works on your device.

Transactional data

We record account activity such as deposits, withdrawals, wagers, wins and losses, bonus usage, and transaction timestamps. This data supports account management, fraud prevention, responsible gambling tools, and regulatory checks.

Use of Information

We use your information to operate your account, process payments, verify identity, prevent fraud, provide customer support, and deliver personalised communications about account activity or active promotions where you have consented. Transactional and behavioural data are also used to support responsible gambling measures and to comply with legal obligations.

Data Protection Practices

We protect data using standard industry measures including encryption for data in transit and secure storage for sensitive information. Access to personal data is limited to authorised personnel and service providers on a need-to-know basis. We maintain reasonable safeguards to protect against unauthorised access, disclosure, alteration, or destruction of data.

Cookies and Tracking Technologies

We use cookies and similar technologies to store login preferences, remember language and currency choices, analyse site performance, and personalise content. You can manage cookie preferences through your browser or via our cookie settings. Third-party analytics and advertising providers may place cookies to provide aggregated statistics or targeted offers where permitted.

Information Sharing and Third Parties

We share data with service providers who support our operations, such as payment processors, identity verification services, game providers, analytics partners, and customer support vendors. We may also disclose information to comply with legal obligations, to protect our rights, or to investigate fraud. We require third parties to protect personal data and limit their use to contracted purposes.

User Rights

Canadian users may request access to personal information we hold, ask for corrections, or request deletion where applicable. You can also withdraw consent for direct marketing at any time. Some data may be retained where needed for legal or regulatory reasons or to complete outstanding transactions.

Access, Correction, and Deletion

To request access, correction, or deletion, contact our support team through your account or by emailing [email protected]. We will respond to verifiable requests and may require identity verification before making changes to protect account security.

Privacy Policy Updates

We may update this policy over time. Material changes will be posted on the site with an effective date. Continued use of our services after a change indicates acceptance of the revised policy. If you have questions, contact our privacy team at [email protected].