AquaWin Casino Responsible Gambling

We take responsible play seriously and want every player in Canada to enjoy their time with AquaWin in a safe, controlled way. We provide tools and guidance to help you stay in control of your account, and we encourage players to use limits, time-outs, or self-exclusion whenever needed. If you ever feel your play is causing harm, reach out to our support team or a local help service for assistance.

Our player protection principles

We follow a simple approach: prevention, control, and support. Prevention means giving clear information and easy access to safer play tools. Control means putting practical account limits and time-out options in your hands. Support means offering guidance and signposting to professional services when problems arise.

Account controls and activity tools

You can manage your play using tools available in your account or by contacting support. These tools are designed so you can pause or reduce activity quickly and without hassle.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately from your account settings. Increasing a limit may require a waiting period to help prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a period so you can play within a set budget. These are useful when you want clear boundaries on how much you are prepared to lose in a session or over time.

Time limits and breaks

Use session reminders, hourly or daily play limits, and short account breaks to reduce time spent playing. Temporary time-outs are available if you need an immediate pause from your account.

Self-exclusion

If you need a longer break, request self-exclusion through your account or support. Self-exclusion is available for set periods or indefinitely, and we will close access to your account for the chosen timeframe while offering information on next steps and support options.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than intended, borrowing to play, neglecting personal responsibilities, or hiding activity from family. If you notice these signs in yourself or someone close to you, consider using our controls or seeking professional help.

Practical tips to stay in control

Set a clear budget and stick to it, use deposit and loss limits, decide session lengths in advance, avoid gambling when stressed or under the influence, and keep entertainment separate from income. Talk to a friend or support person if you feel tempted to exceed your limits.

Professional help and support organisations

If you need extra support, contact your provincial problem gambling helpline or a national service. Examples include ConnexOntario, the Centre for Addiction and Mental Health (CAMH), and Gamblers Anonymous. Our support team can also point you to local resources and treatment options in Canada.