Terms of Use

This page sets out the Terms and Conditions that govern your use of AquaWin. It explains our relationship with you as a user of the site, the rules that apply when you open an account, and how we handle promotions, payments and disputes. By registering or using our services you agree to these terms, so please read them carefully and contact support if you have any questions.

Account responsibilities

You are responsible for keeping your account details secure, including your username and password. Only one account is permitted per person, household and payment method. You must provide accurate, up-to-date personal information and notify us of any changes. We may require identity and address verification before processing withdrawals or if security checks are triggered.

Account holders must follow any deposit or betting limits that they set or that we apply for security and responsible-gambling reasons. We may suspend, restrict or close accounts where we suspect fraud, money laundering, bonus abuse, multi-accounting or other breaches of these terms.

Eligibility requirements

To register and use AquaWin you must be at least 18 years of age and legally permitted to gamble in your jurisdiction. We do not accept players from restricted territories. It is your responsibility to ensure your participation is lawful where you live. We will close or block accounts if a user is found to be ineligible.

Acceptable platform use

Use of the site must be lawful and honest. You must not attempt to manipulate game outcomes, use bots, place hedged or low-risk bets intended to exploit bonuses, or transmit abusive or defamatory content. Commercial use, resale of services, or any activity intended to interfere with the platform is prohibited. Breaches may lead to forfeiture of balances and account closure.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms and conditions in addition to these general rules. Bonuses are usually limited to one per person, household, IP or device. Wagering requirements apply and can vary by promotion - typical ranges are stated in each offer and may fall between 35x and 50x depending on the campaign. Game contribution rates, maximum bet limits while wagering, expiry periods (commonly 7-10 days) and excluded titles are set out in each promotion. We reserve the right to withhold, cancel or reclaim bonuses where abuse is suspected.

Deposits and withdrawals

We accept a range of payment methods commonly used in Canada including Interac, Visa Debit, and popular e-wallets, and we also support cryptocurrency options where available. Minimum deposit and withdrawal amounts are displayed in the cashier and typically start from around CA$20-CA$30. Withdrawal requests are subject to identity checks and may be paid back to the original funding method. Processing times vary by method and administrator; network or bank fees may apply and are outside our control. Withdrawal limits may be applied to accounts and can vary by verification status or account level.

Dispute resolution

If you have a dispute please contact our support team via live chat or by email at [email protected]. We will investigate and aim to resolve issues promptly. You may be asked to provide documents to support your case. If a matter cannot be resolved directly we will explain the next steps and available external options for independent dispute resolution where applicable.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and notified to registered users where required. Continued use of AquaWin after changes are published constitutes acceptance of the updated terms. Please review the terms regularly to stay informed of any changes.